Important safety upgrade for the 2016 Croozer handlebar
Dear Croozer Dealer,
The new 2016 models of the Croozer Kid Plus and Croozer Kid trailers with the Click & Crooz® fastening system came out in March. Unlike the previous models, the new Click & Crooz® handlebars are not mounted with a manually inserted pin but instead lock in place with an automatic pin mechanism when inserted into the frame.
Kid Plus 2016
Lighted Handlebar 2016
At Croozer, safety and functionality are our highest priorities, which is why we inspect our products on an ongoing basis. To optimise safety, we have decided that every 2016 Croozer Kid Plus, Croozer Kid and lighted handlebar with the Click & Crooz® system must be equipped with an additional safety strap on the handlebar. In the rare case that the handlebar locking mechanism would fail to lock properly into the frame without the user noticing, the additional strap ensures that the handlebar would nevertheless remain attached to the Croozer.
Reasons for the additional safety strap
To date, four users have reported that the handlebar of their Croozer slipped out of the frame when they were walking down a steep slope. In each of the reported cases, the user managed to immediately stop the Croozer from rolling away, and therefore no injuries or damage resulted.
What will be required of you as a dealer? All 2016 products that you have in stock or that you have already sold to customers must be equipped with a safety strap.
Therefore, we will need your help and support for the implementation of the safety-upgrade programme.
For all 2016 Kid Plus and Kid / lighted handlebars with the Click & Crooz® system that you currently have in stock:
Please use the order form to inform us of the number of 2016 Croozer products that you currently have in stock (products in stock + products on display).
We will then send you the respective number of safety-upgrade kits (safety strap with mounting instructions).
Please add these safety-upgrade kits to the boxes of all products that you currently have in stock.
–> Open the box and use tape to affix the safety-upgrade kit to the outside of the large plastic bag in which the product is packaged.
In addition, please add the safety strap to the handlebar of any products that you currently have on display, following the mounting instructions provided. It only takes a few seconds to mount the strap. No tools are required.
Furthermore, all products that you currently have in stock must be inspected prior to sale to ensure that the locking mechanisms on the handlebar are in perfect working order.
Please check that the handlebar locks securely into the frame on both sides and in both of the height settings. If so, the safety strap must nevertheless be mounted to the handlebar. If you discover that the handlebar does not properly lock into the frame on both sides and in both height settings, we will make sure that you receive a perfectly functional replacement handlebar with safety strap.
For all 2016 Kid Plus and Kid / lighted handlebars with the Click & Crooz® system that you have already sold:
All 2016 Kid Plus and Kid / lighted handlebars with the Click & Crooz® system that you have already sold must be retrofitted with a safety strap!
We are offering you two options for helping us ensure that all customers receive the required safety strap:
You send us the addresses of your customers, and we will send the safety-upgrade kits directly to the customers’ addresses
You let us know how many 2016 Kid Plus and Kid / lighted handlebars with the Click & Crooz® system you have already sold, and we will send you the corresponding quantity of safety-upgrade kits. The kits will be sent to you in individual envelopes with the required postage attached. You will only have to write the addresses of your customers on the envelopes and take them to the post office.
Please use the corresponding section of the form at the bottom of this page to inform us of the required quantities.
Notices for display in your shop
We would like to ensure that all customers in your shop are informed about the safety upgrade.
Therefore, we ask that you please print the respective notice and display it in a highly visible area near the checkout until the end of the season.
The document can be downloaded at the bottom of this page.
This notice helps us reach Croozer customers who did not purchase their 2016 trailer from your shop.
Please inform these customers of the mandatory upgrade and ask them to order the safety-upgrade kit directly from our website.
Do you have any questions about the safety upgrade?
If so, feel free to call us at +44 1392 82 99 03 or send us an email at firstname.lastname@example.org.